The policy was last update on 13th December 2024

 

Article 1. General Rules

1. This policy prescribes that apply when the User (hereinafter referred to as the “User”) ordered product(s) from the tenant (hereinafter referred to as the “Seller”) chosen shipping method through the online shopping mall service provided by AEON MALL PLUS (hereinafter referred to as the “Platform”) for shipping the parcel to the User by the third parties which provide the delivery service provider (hereinafter referred to as the “Delivery service”). 

2. This policy is an integral part of the operation of application/website of “AEON MALL PLUS”​. This policy shall be apply to all users. Before utilizing the service, please carefully read through these regulations. 

3. When a User (s) utilize the service, it is deemed the user agreed with this policy. 

 

Article 2. Shipping Methods

We offer the options even more values shopping experiences one time checkout through the following platforms: 

Home Delivery, or

Self-Pickup

1. The user must prepare, arrange, and provide any document required from the delivery service or self-pickup as proof of confirmation.

2. The platform is eligible arranged distance between pickup points to the user’s address. 

 

Article 3. Delivery Fee

1. The delivery fee shall be quoted following the delivery area depending on the user’s address. 

2. The delivery fee shall be borne by the user based on the tariff specified by the platform.

3. The delivery fee shall not be return or refund after checkout. 

 

Article 4. Home Delivery

1. The platform will select the delivery service provider to shipping the parcel to the user. 

2. The company or seller eligible to arrangement based on the parcel qualified for individual shipping.

3. The user shall be eligible using the shipping method only provided by platform.  

4. The user shall be eligible using the shipping method within only ordered products in platform. 

5. The parcel will process and handover to the delivery service on order status “On The Way”, and the user enable to track through the platform.

6. The delivery service will connect the user before the midday of the delivery date to arrange the delivery time.

7. In case, the user’s phone number is unreachable, wrong number, please contact to Service Center for further arrangement. 

8. In case, the user fail to answer the phone in 3 (three) times, the parcel will returned back to AEON MALL PLUS, and the delivery shall be cancelled. 

9. The user must select the address (pin the map) for shipping the parcel. The platform is not responsible if the user cannot selected or pin incorrect address in the platform. 

 

Article 5. Self-Pickup

1. The user must pickup the ordered parcel at Reception Counter of AEON MALL PLUS (Showroom) located at 

AEON MALL MEAN CHEY, 1st Floor “Pickup Location”, everyday during business operation hour from “9:00 – 18:00” (24-hour clock) “Operation Hours”. 

2. The user will receive a pickup confirmation notification on the platform at the status on “Ready For Pickup”.

3. The user is required to show the order confirmation (QR Code) at the pickup location to receive parcel. Please go to order detail on the platform to access the QR Code.

4. In case, if the user come to pickup at the ordered seller’s store, the user shall be provide proof of the order to the support center, or the store’s seller for verification.

 

Article 6. Packing 

In general, the seller will be preparing and wrapping the products for dropping to delivery. And the products may put in packing that may be case damaged during shipping the parcel. 

1. In case, if the products cannot be arrangement to maintained following delivery standard , the products will be packing box by specified for delivery.

2. The user is not eligible for any specify the package arrangement.

3. The packing does not accept gift wrapping, any customize wrapping for specific needs. 

4. The platform or the delivery service reverse all rights for additional fee may apply for any special packing requested.

5. The platform is not accepted, if any combine or separate the parcel. In case, the user place ordered 2 (two) different orders, or more at different time, including even same day. 

 

Article 7. Delivery Area & Times 

To provide the efficiency shipping method to all the user, platform will division of shipment 

1. We provide the delivery service to Phnom Penh City and Nationwide Provincial Town. In case the delivery service out of defined boundary, placing address will be disabled.  

2. If the user placed order before or until 14:30 (24-hour clock) in Phnom Penh City, the received parcel shall be on the following day.

3. If the user places the order after or from 14:31 (24-hour clock) in Phnom Penh City, the received parcel shall be regarded as the order of the following day.

4. If the user places the order in Nationwide Provincial Town, the received parcel shall be regarded as the order of the following 2 (two) days. 

5. The user must prepare, arrange, provide any required documents requested by the delivery service from time to time, as per each service's policies.

 

A.    Standard Delivery Method

Delivery Area	Estimated Time
Phnom Penh	1day
Preah Sihanouk Province	From 1 to 2 days
Kandal Province	From 1 to 2 days
Siem Reap Province	From 1 to 2 days

Please note that delivery time may vary depending on your location and other factors beyond our control.

 

Article 8. Tracking Parcel Information

1. When the user completed the checkout successfully, and received the notification. Please to ensure the user enable notification feature in setting.

2. The user is eligible to, review, and track the ordered status by tap or click on that specific notification. 

3. The user can track the ordered on the access following;  

How to track on your order on the app

a. Go to Profile icon

b. Scroll to see a session My Order

c. Tap an Active icon, click the order need to see.

How to track your order on the website

a. Click on Profile 

b. Then, Click on All Order ( to see all ordered ) or Active (to see ordering)

c. Go to View Order Detail of the order need to see. 

 

Article 9. Act of God

We shall not be liable for any delay or failure to fulfill our obligations under the following:

1. Natural disasters, such as bad weather, flood, fires.

2. Government action, regulations, or embargoes. 

3. Strikes or labor disputes. 

If an Act of God occurs, we will make reasonable efforts to mitigate the impact of the event and resume normal operation as soon as possible.

 

Article 10. Revision of the Policy

1. The policy may, at any time, revise, amendment, and supplement without prior notice to the user. The revision shall become effective when the platform posts the policy after revision the policy page. 

2. In case, the platform separately to sets on the effective date of the new policy after revision. 

3. The user agrees to abide by any policy revisions that take effect after the user begins utilizing the service. 

 

Article 11. Connect Us

If you have any question about our delivery policy, please contact us at 

Location: Samdach Techo Hun Sen Blvd (60-metre road), Sangkat Chakangre Krom, Khan Mean Chey, Phnom Penh, Kingdom of Cambodia, AEON MALL MEAN CHEY, 1st Floor. 

Telephone Number 023 900 056, every day during business operation hour “9:00 – 18:00” (24-hour clock). 

Email: info@aeonmall.com