The policy was last update on 13th December 2024

Article 1. General Rules

1. This policy prescribes that apply when the User (hereinafter referred to as the “User”) settle the payment to the Tenant (hereinafter referred to as the “Seller”) through the online shopping mall service provided by AEON MALL (CAMBODIA) LOGI PLUS CO., LTD. (hereinafter referred to as the “Company”).

2. This policy is an integral part of the operation of Application/website of “AEON MALL PLUS”. This policy shall be apply to all users. Before utilizing the Service, please carefully read through these regulations.

3. When a User(s) utilize the service, it is deemed the User agreed with this policy.

Article 2: Payment Method

1. The payment method are convenient, security and accepted any banks within Baking’s network as the following; 

-ABA KHQR Payment

-KHQR Payment

2. The user must use the payment method provided by this platform to settle the price of product(s), and shipping fee.

3. Payment through Banking’s network, it is required within a period of times, and it can be lead to payment fail, as the following cases: 

-Insufficient funds

-Bank issuer failed 

-Over settle time

4. In this case or any time, the settlement of the payment fails, please check any issue above or connect to your bank issuer, and we reserve rights to hold the order until settlement is successful.

5. The User must have a sufficient balance in the account for settlement of the ordered product.

6. The payment method of cash on delivery is not applicable to settle the payment.

7. The User shall select the product(s), payment method, and complete the payment immediately.

8. The User must preparing and setting up any necessary arrangements for using the above payment methods at the User’s own responsibility. The Company is not responsible if the preparing and setting necessary cannot be arranged by the User.

Article 3: E-Voucher/Voucher Code

E-Voucher/Voucher code program is issued as the benefit to the user for Marketing Activity. There are different types E-Voucher/Voucher as the following; 

.Mall E-Voucher/ Tenant E-Voucher

.Mall Voucher Code / Tenant Voucher Code

1. The User is eligibility to using only either E-voucher/Voucher code at the same time. 

2. The User can apply E-Voucher/Voucher code for multiple store(s), however, the total of placing order must meet the requirement of the E-voucher/Voucher code in accordance with its condition.  

3. E-Voucher/Voucher code issued with different expiry date, please check carefully in case expired without using.The Company not cannot reissued.

4. The User is responsible for collecting/applying E-Voucher/Voucher Code to your order before checkout. The Company will not be held responsible for any unused.

5. E-Voucher/Voucher code cannot redeem for cash or any type besides using in app/website.

6. E-Voucher/Voucher can only be used in full. Any remaining after purchase will not be return. 

7. In case the User cancels the order for any reason, the Company cannot reissue.

Article 4: Order Cancellation

1. The User is eligibility to cancel the order during/before the seller confirmed order.

2. A user may cancel an order only if it is still in the status “Order Placed waiting stores to accept your ordered”. Once the Seller accepts the order, it cannot be canceled.

3. If a User cancels an order, they must provide a reason. After cancellation, any payment settled with the Seller will be refunded to the User's account.

4. The User is eligibility cancel only the product of the tenant(s), who were modified Order within provided reasons.

5. If the deliveryman cannot contact the User, the order will be automatically canceled. 

Article 5. Revision of the Policy

1. The company may, at any time, revise, amendment, supplement without prior notice to user. The revision shall become effective when the Company posts the policy after revision the policy pages.

2. In case, the company separately to sets on the effective date of the policy after revision.

3. The user shall be agreed the revised of policy, if the user just utilized the revision.