The terms and conditions were last updated on 15-12-2022
Please read these terms and conditions carefully before using Our service.
Article1. General Rules
1. These regulations shall provide for the conditions when the User utilizes the On-line shopping mall service (hereinafter referred to as the “Service”) provided by AEON MALL (CAMBODIA) CO., LTD. (hereinafter referred to as the “Company”) as well as the rights and obligations in relation between the User and the Company (hereinafter referred to as the “Agreement”). These regulations shall apply to all users. Before utilizing the Service, carefully read through these regulations.
2. The Company may specify lower-level regulations, help text or the like of these regulations in relation to the Service. Such lower-level regulations, help text or the like of these regulations shall, as a part of these regulations, apply to utilization of the Service by the User. They are hereinafter generally referred to as the “Regulations Etc”.
3. When a User utilizes the Service, it is deemed that the User agrees with the Regulations Etc.
Article2. Service
1. In the EC shopping platform service, the Company provides a shopping support service between the Tenant (hereinafter referred to as the “Tenant”) and User via On-line, and the Company provides the delivery service for delivering the goods (hereinafter referred to as the “Subject Goods”) to User's address or pickup point on behalf of that User as an additional service.
2. The Company may add additional services to the Service or change the content of such services without prior notice to the User. When the User uses such services, the User shall comply with the terms and conditions applicable to such services after addition or modification.
Article3. Notification
1. When the Company notifies the User via call or push notification and mail to the User, the Company uses the pre-registered mobile phone number or e-mail address of the User.
2. In the event that the Company notifies the User by any notification method, the effective timing shall be the time when the User becomes ready to receive the notification or 24 hours after the notification is sent by the Company, whichever comes first.
Article4. Communication and Advertisement
1. The Company or the Tenant may contact the User by telephone, e-mail, or other methods in order to conduct an opinion survey on the Service, investigate the status of transactions, conduct hearings, etc.
2. The Company or the Tenant may contact the User by telephone, e-mail, postal mail, or other methods for campaign announcements, advertisements, etc. regarding the Service in accordance with the laws and regulations.
Article5. Prohibited Acts
1. If the User falls under or threatens to fall under one of the following subparagraphs, the Company may, without giving notice to the User, suspend the utilization of the Service or delete the utilization registration, or suspend or cancel the AEON MALL PLUS membership qualification in accordance. Even if the User suffers damage or disadvantage resulting from the Company’s action, the Company shall not bear anyresponsibility.
A) The User takes any action violating the treaty or laws inside rules or guidelines applicable to the Service
B) The User harms public order or morality
C) Anti-social forces
D) Criminal profit transfer
E) The User utilizes the Service pretending to be another person
F) The minors as User without guardian or parental consent
G) The User applies for the purchase without intention to purchase
H) The User refuses to receive the Subject Goods without any justifiable reason
I) The User returns the Subject Goods without any justifiable reason
J) The User uses unauthorized acquisitions and vouchers and discount benefits
K) The User infringes the rights of harasses the Company and the Tenant, other users or a third party
L) The User takes unauthorized access or engages in acts that facilitate
M) The User induces malfunction of this Service
N) The User uses tools that cause bugs to the Service
O) The User places an excessive load to the Company, Tenants and other servers.
P) The User sends a computer virus to the Company, tenants, other users, or third parties.
Q) The User obstructs the operation of the Service of the Company
R) The User uses the Service for any illegal purpose
S) The User violates these regulations
T) The User shall not assign, lease or sell to a third party, pledge or otherwise dispose of the rights and obligations
in relation to utilization of the Service.
U) The Company otherwise deems it inappropriate to provide the Service.
Article6. Violation against Regulations
1. If the User falls under or threatens to fall under one of the prohibited acts, the Company may, without giving notice to the User, suspend the utilization of the Service or delete the utilization registration or suspend or cancel the AEON MALL PLUS membership qualification.
2. The Company ceases products shipment or requests the Tenant to do so.
3. The Company cancels vouchers and discount benefits, etc., and the User returns unfairly obtained profits
4. The Company shall not bear any responsibility for any damage or disadvantage caused to the User due to such cancellation or termination in the provision of the Service.
Article7. Penalty for damages
1. If the Company or a third party such as another User suffers any damage as a result of violation by a User against the Regulations Etc., the Company may claim for compensation for the damage from the User.
Article8. Exemption from Responsibility
1. If any damage is caused to the User in relation to the Service due to an act of God, war, terrorism, riot, establishment, revision or abolishment of laws or regulations, intervention or order by any governmental organization, infectious disease, blackout, suspension, delay, halt or data loss on a communication line or computer caused by failure or system maintenance, illegal access to data, transportation accident, labor dispute or other force majeure, the Company shall not bear any responsibility for such damage.
2. The Company’s responsibility under these regulations shall be limited to the provision of the Service with reasonable effort, and the Company shall not bear any responsibility for and shall disclaim warranties of correctness, recency, usefulness, reliability, legality, fitness for a particular purpose, and non-infringement of a third party’s right in relation to the Service (including the information on the Service Page provided by the Company).
3. The Company shall not warrant that e-mails or content sent from the Company’s website, server or domain are free from any computer virus or other harmful elements.
4. The Company and the Tenant may provide information or advice to the User, but shall not bear any responsibility for such information or advice
5. The Company shall not be held responsible for any damage caused by a User's violation of these regulations.
6. The User shall prepare and maintain the User terminal, software, communication line and other communication environment or the like required for utilization of the Service at his/her cost and responsibility, the Company shall not warrant the User’s system/operating environment.
7. In relation to the use of the Service, if the Company is liable to the User, the Company compensates the User to the extent that actually occurred, and in a direct manner, except in the case of willful misconduct or gross negligence on our part. In addition, the Company shall not be held responsible for any special damages, including cases where the occurrence of damages could have been foreseen.
Article9. Suspension or Termination of the Service
1. The Company may, at any time, change, suspend or terminate the provision of the Service to designated users or all users without giving notice to the User. The Company shall not bear any responsibility for any damage or disadvantage caused to the User due to such change, suspension or termination of the Service.
Article10. Personal Information
1. The Company, the Tenant, and other companies (hereinafter referred to as “Others”) related to the Service shall handle the personal information of the User that the Company and Others obtained in relation to the User’s utilization of the Service in accordance with the privacy policy and the User shall agree to this policy.
Article11. Governing Law and Jurisdiction
1. The official text of these regulations is in English version. These regulations are governed by the laws of the Kingdom of Cambodia. For any dispute between any User and the Company arising from or in connection with the Service, the Cambodian District Court of first instance shall have exclusive jurisdiction.
Article12. Revision of the Regulations Etc.
1. The Company may, at any time, revise the Regulations Etc. without giving prior notice to the User. The revision shall become effective when the Company posts the Regulations after revision to the Service Page (or on the effective date in case the Company separately sets the effective date of the Regulations after revision). If the User utilizes the Service after that, the User is deemed to have agreed to the revised Regulations.
Special agreement for AEON MALL PLUS
Article1. General Rules
1. This special agreement prescribes special provisions of these regulations that apply when the User uses online shopping mall platform with the name “AEON MALL PLUS” as specified in Article 2 (hereinafter referred to as the “Service”) that is provided by the Company. This special agreement shall be regarded as part of the Agreement, Etc. and matters not stipulated in this special agreement shall be handled in accordance with the provisions of the Agreement, Etc.
2. AEON MALL PLUS provides Users with an online virtual shopping mall and introduces products, promotions, and real mall’s map.
3. The Company shall not be a party to the purchasing contract on the Subject Goods between the Tenant and the User. The Company shall not bear any responsibility for the Subject Goods unless otherwise specified under the Regulations Etc.
Article2. Purchase of Goods
1. The User can apply for purchasing from the Tenants through the online. The purchasing method is subject to change at any time.
2. Purchasing transactions such as delivery and payment methods that can be selected at the time of ordering differ depending on the Tenant. The User is responsible for confirming these conditions before applying for the purchase of products.
3. When the Tenant has accepted the Subject Goods purchased by the User, the User shall be deemed to have made a contract for purchasing between the User and the Tenant.
4. The User cannot change the contents of the order after the purchasing contract is concluded.
5. The Tenant may decline a transaction to User's order. In this case, the User cannot request to fulfill the purchasing contract.
Article3. Payment
1. The User shall complete the payment immediately after placing the order. If payment is not completed, the order will be automatically canceled.
2. The User must have a sufficient credit limit in the User’s account for settlement for purchasing the Subject Goods.
3. The User must use the payment method provided by this site to settle the price of the products purchased using the Service.
4. The User must prepare and arrange the system/operating environment and settings necessary for using the above payment methods at the User's own responsibility. The Company is not responsible if the system/operating environment and settings cannot be arranged by the User.
Article4. Order Cancellation
1. Order cancellation by the User is possible before the sales contract between the Tenant and the User is concluded. If the Tenant has accepted the order, the delivery process cannot be stopped.
Article5. Returns and exchanges of goods
1. Returns and exchanges of goods (hereinafter referred to as the “Returns”) shall be handled by the Tenant in accordance with the Tenant’s Returns policy. Other conditions will be handled in accordance with the Company R&E policy, which is separately determined.
2. The return application by the User is valid only if the application form specified by the Company is submitted within 5 days including the delivery date from the delivery completion date. The procedures will be handled in accordance with the Company R&E policy, which is separately determined.
https://jp.surveymonkey.com/r/FQCBXJN
3. If an agreement has been reached between the User and the Tenant regarding the Returns, the User may, in principle, be responsible for the return shipping fees.
Article6. Refund
1. In the event of the Returns, the Company and the Tenant may contact the User regarding the refund procedure and User's necessary information for refunding, such as User's bank account etc.,
2. For the refund account, the User must specify their own bank account. The User must provide the Company or the Tenant some information necessary for the refund.
3. If the User’s bank account and other information are incorrect, the refund process cannot be completed. If the User fails to receive the communication from the Company or the Tenant, the User shall be assumed that the User has no intention of receiving the refund, and the refund procedure will be suspended until the User contacts the Company.
4. Bank transfer fees for refunds may be borne by the User if the Returns is due to the User responsibility.
Article7. Support center
1. For inquiries regarding the Service, please contact the User support center
Call : 023 900 056
Email: cscentral01@aeonmall-kh.com
Special Agreement for Delivery Service
Article1. General Rules
1. This special agreement prescribes special provisions of these regulations that apply when the User receives the delivery or pick up service (hereinafter referred to as "the Delivery Service") that is provided by the Company as an addition to the Service. This special agreement shall be regarded as a part of the Agreement, etc. and matters not stipulated in this special agreement shall be handled in accordance with the provisions of these regulations, etc.
2. The scope of the Delivery Service is the delivery from the shipping place to the receiving place set by the User.
3. The User can receive the products at the Information Counter of each AEON MALL if the pick up service is selected by the User.
Article2. Precautions for use
1. The Delivery Service shall be provided by the Company upon request when the purchase order is made.
2. The Company or the Tenant may arrange the individual delivery method based on the nature of the products.
3. The delivery method cannot be changed after the purchase order is placed.
4. Delivery of the product shall be completed by getting the signature of the User’s name and the phone number on the delivery note pasted on the package.
5. The User can see the order status online.
6. The User can receive the products on the following day at the specified place of the delivery or the Information Counter if the order is made until 14:30. The order which is made after 14:30 shall be regarded as the order of the following day.
7. The Company retains the rights to cancel the order on behalf of the User if the product is not received at the specified place of the delivery or the Information Counter. And the payment may not be refunded in such cases.
Article3. Home delivery
1. The Company can outsource all delivery operations to the subcontractor.
2. The products shall be delivered only to the place specified online by the User. The specified place cannot be changed after the purchase order is confirmed.
3. The delivery fee shall be borne by the User based on the tariff specified by the Company.
4. The zone of the delivery service shall be in Phnom Penh City stipulated in the site below;
Delivery Zone
* This content is subject to change without notice.
5. The Company or the subcontractor nominated by the Company shall call to the phone number specified online by the User before midday of the delivery date to arrange the delivery time. The delivery shall be on the following day if the phone number is wrong or the User fails to pick up the phone in three [3] times. Theproducts shall be returned to the AEON MALL and the delivery shall be cancelled if the phone cannot be reached as well on the following day. (Please contact to the User Service Center for further arrangements.)
6. The Company may disclaim all liability or responsibility for the delivery arising under the unavoidable circumstances, such as bad weather and any other force majeure.
7. The User shall reject to receive the products if the package is damaged. The payment for the products and the delivery fee shall be refunded after checking the package condition by the Company. The payment shall not be refunded if the products are received by the User because the receipt by the User is deemed as a sound delivery without damages.
Article4. Pickup
1. The User can pick up the Subject Goods at the AEON MALL Information Counter during [9:00～18:00] every day.。
2. The Subject Goods can only be picked up at the AEON MALL where the order was placed, the Subject Goods cannot be picked up at other malls.
Article5. Packing
1. In principle, the products will be delivered as wrapped by the Tenant. If the User orders two or more items, or if the condition of the items cannot be maintained proper condition during delivery, the items will be delivered in the packing box specified by the Company.
2. The User cannot specify the package arrangement
3. The Company does not accept gift wrapping
4. The Company may put in packing materials for products that may be damaged during shipping